Frequently asked questions
Answers to your questions
When you join we’ll send you an email and via post your new account details to forward to your employer to help them make payments to your account. If you are changing jobs, please contact us and we will provide you with a prepopulated form to provide your employer.
Yes. We run a search with the ATO to find your old accounts.
We have an in-house investment team who manage your super. Unlike others, we do not outsource this critical function, setting the management of your wealth as our priority.
Annual statements are sent to members from late August to late October. You’ll find your statement in your online account.
If you joined Hejaz after 30 June, you’ll receive your first statement next year – but you can check your contributions or payments, investment returns, and other account details all year round in your online account.
No, you don’t need your annual statement to complete your tax return. That’s because:
- insurance through super isn’t tax-deductible. While the ATO allows you to claim the costs of income protection cover outside of super, your cover through your super can’t be claimed.
- for most members, your super contributions aren’t tax-deductible either. So you don’t need to have the total amount of contributions for the year in front of you to complete your tax return.
You may be able to claim personal contributions to your super if you’re under age 75 and self-employed, or your employer doesn’t offer salary sacrifice.
But you need to have lodged an ATO Notice of intent to claim or vary a deduction for personal super contributions form (NAT 71121) with us and received our acknowledgment by the date you lodge your tax return, the last day of the financial year after the end of the financial year the contribution was made in, or before you withdraw your super from your account (whichever date is earlier).
The Fund ABN is 300 993 205 83.
The Unique Superannuation Identifier (USI) is ETS0003AU.
A beneficiary is a person who, under the law is eligible to receive your super when you die. You can nominate more than one beneficiary and your nomination can be ‘preferred’ or ‘binding’.
Call us to discuss your concerns at 1300 043 529.
We’ll do everything we can to address your concerns fairly and efficiently. If we can’t resolve your concerns immediately, you can provide more detailed information about your complaint to our Complaints Officer by:
‘Attention: Complaints Officer’
We’ll investigate your complaint and try to resolve it within 10 business days. If we can’t respond fully in that time, we will keep you informed about the progress of your complaint. Our response will detail the outcome of the investigation and the reason for our decision.
You can request a rollover by applying online (if you’re not yet a member) or by sending in our fact find form. We’ll get in touch with your other fund to transfer your super across, which may automatically close your old account.
No, you do not require a Self Managed Superfund to join Hejaz.
Our strict 3 tier sharia compliance process will always ensure your funds are invested in accordance with your values. Our in-house fund management compliments this benefit. More on our sharia compliance
The receiving of interest is strictly forbidden in Islam. If a positive, fixed, predetermined rate is attached to the maturity (i.e. a guaranteed rate regardless of the performance of the investment), it will be considered riba and is prohibited.
Unfortunately, most superannuation funds invest on average 34% of your super in interest-bearing investments, while the remaining investments are conducted without any regard for Islamic investment principles.
Yes. Equity Trustees Limited (“Equity Trustees”) ABN 46 004 031 298, AFSL 240975, is the responsible entity for the Global Ethical Fund ARSN 618 456 492. Hejaz Financial Services © 2020 ABN: 44 161 857 478 ACN: 161 857 478 Authorised Rep of InterPrac Financial Planning Pty Ltd (AFSL 246638). Authorized Credit Rep 491316 of Beagle Finance Pty Ltd Australian Credit Licence 383640. Fund ABN: 300 993 205 83 Fund USI: FOC0001AU
Of course! All superannuation funds are held by Freedom of Choice as an independent custodian.
In addition, our product, Global Ethical Fund, has Equity Trustees as the independent trustee who is responsible for the regulatory compliance and operations of the Fund.
We can provide a loan to customers who have a minimum 20% deposit in the case of residential or investment property finance. In the case of refinancing, the applicant must have 30% equity in the property. In the case of financing vacant land, we assess applications on a case-by-case basis and are able to finance up to 50%. In each of these cases, the remaining deposit can be provided by way of a cash deposit or equity in another property.
Our finance product has been established in collaboration with local, International Sharia Boards and Advisers. We adopt the Accounting and Auditing Organisation for Islamic Financial Institutions (AAOIFI) Sharia standards. We are endorsed by an International Sharia board (Global Islamic Financial Services firm – GIFS headed by Mufti Ismail Ebrahim Desai) out of South Africa. GIFS continually audit us to ensure that the highest levels of Sharia compliance are being applied.
No. To be eligible to apply for a loan, the applicant must be an existing Hejaz client. This can be done by joining our Islamic Superannuation services.
Yes, we do. We look at these on a case-by-case basis.
If you are an existing Hejaz customer, applying for a loan is easy. You simply complete an application form, provide supporting documents, and submit this to us. We will then conduct a serviceability test to determine whether you can borrow the amount that you have applied for. Thereafter, you will be provided a conditional pre-approval.
Yes. You have access to an online portal wherein you can view your repayment history, current loan status, amounts payable and your profile.
It is important to remember that we are based on Sharia. Therefore, charge rental and not interest on their home finance products.
As an Australian provider of Credit and Financial Services, Hejaz Finance is regulated by the Australian Securities and Investments Commission (ASIC). Hejaz Finance is required to display its charges in this way so that consumers can judge the value of what it offers and charges. Customers must be able to compare Hejaz Finance’s rate and charges against what they would receive or be charged by conventional financial institutions.
By expressing the rental rate as a % the charge is not converted into interest. It simply expresses how much rental Hejaz Finance is charging the customer as a percentage of the property purchase price. It also allows the customer to compare this charge with other providers in the market, including conventional mortgage companies, and to make a decision on which product is most suitable for them. Whilst our Home Finance Product’s are Sharia compliant and the conventional mortgage is not, the % rate is a common measuring tool that makes the two products comparable.
Displaying % rates for products benefits the customer and their ability to make a choice about the products they wish to take.
The product is structed using the Islamic Finance model known as Ijaara Muntahiya Bi Tamleek (Shared Equity Rental). Using this structure enables us to allow the title to the property to be held in the client’s name with the client making fixed monthly repayments. Each repayment comprises two components, a rental portion for residing in our share of the property and an equity buy back to acquire our share of equity in the property. As you acquire more equity in the property, the rental component decreases and the equity component increases until the property is purchases outright or you sell/refinance.
With Hejaz, you can sell the property when you wish. Your only obligation will be to pay us whatever is left owing at that date. We do not take a share of any profits that are gained on the property sale.
By following Islamic finance principles laid down in Sharia, Islamic law. To ensure the rules are followed as closely as possible, Hejaz Finance has an Internal Sharia Compliance Officer (ISCO) and a separate independent body called the Global Islamic Financial Services Council (GIFS).
GIFS is comprised of Islamic scholars and experts in the interpretation of Islamic law and its application within modern day Islamic financial institutions. The ISCO is also trained to the highest standards, set down by The Accounting and Auditing Organization for Islamic Financial Institutions (AAOIFI). It is recognised as the highest Sharia compliance standard in the Islamic finance industry. The combined works of the GIFS and the ISCO ensure that both the Hejaz Finance’s products and its activities comply with Islamic rules at all times.
We have worked closely with local and international scholars and Muftis who are experts in Islamic Finance. They have structured our product, drafted our contracts and continually audit us to ensure that Sharia standards are followed. We welcome your preferred scholar to speak to us about our product and will provide the details that they seek. Our doors are open to all scholars who wish to better understand who we are and what we offer.
A late payment fee will be charged. Our Sharia Advisers mandate that we take from the fee such an amount that covers the costs of processing the late payment. Any amount in excess thereof is paid to charity.
If the delay reaches 4 weeks, our mortgage servicing department (from the license holder) will contact you directly and the matter will be escalated out of our hands.
We consider the region where the property is being purchased i.e. is it Metropolitan, Regional, Rural etc. Rural properties carry a higher rate as they are more difficult to sell in the event of default. Nature of property is also considered, e.g. Large parcels of land (hectares) which will also be a higher rate for the same reason as a rural property.
All rates and charges are disclosed upfront as we pride ourselves on transparency and like to ensure that our clients make informed decisions.
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Make your retirement funds halal with our easy to switch Islamic Super option.
Invest your surplus cash in a premium Islamic fund with global investment exposure.
Secure your dream home with our stress-free Islamic home finance options.
Complete our easy to use online tax return form and get some of your tax back.
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