Portal Assistance

If you are having issues logging in here are some helpful tips:

Have you Registered for Online Access?

If you have not registered for HISF Online you will not be able to login or use the 'Forgot your password' feature. For help registering, please see our 'How to Register' guide in the section below.

Trouble logging in on your desktop?

If you are having trouble logging in on your desktop or mobile phone, try the following:

• Open an incognito / private browsing window and then try logging into HISF Online again.
• If you can log in via this new window, clear your cookies and cache and then log in as normal.
• Try using a different internet browser.

If you continue to have issues with logging into HISF Online, please contact our Client Services team on 1300 043 529.

Are you overseas or using an international number?

If you are travelling overseas and trying to access your HISF Online account using your Australian mobile number, you may not be able to receive your Multi-Factor SMS code. Additionally, some countries have guidelines on how SMS messages are sent from Australia. Therefore, if you have registered your account with an international mobile number, your Multi-Factor SMS may be blocked. Please email information@hejazfs.com.au for additional information.